At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Responsibilities may include the following and other duties may be assigned.
Therapy Implementation
Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts. Set a strong foundation for customer and procedural independence and program growth
Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success. Provide education and technical support to HCPs to enhance their understanding, usage, and long-term adoption of new therapies
Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution
Conduct reviews with HCP teams to provide metrics on implementation status, discuss successes and address any challenges. Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption
Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch
Market Development
Partner with District Manager, Marketing, Medical Education and Field Market Development to identify current and future needs related to procedure market development at targeted accounts
Develop and execute therapy development plans for each target account to support sustained adoption
Customer Relationship Management
Build and maintain strong relationships with HCP and staff at supported sites
Act as a liaison between the company and healthcare provider teams to address any concerns or questions related to new products
Case Coverage
Provide on-site technical support during initial procedures to ensure the proper use
Assist physicians and clinical staff with technical guidance and troubleshooting during procedures
Ensure compliance with all safety protocols and guidelines during product usage in the OR/ASC/Office
Clinical expertise
Stay up to date on latest clinical publications
Attend at least 1 physician training – potentially supports cadaver portion of that training
In accordance with applicable Medtronic policies and procedures, share new support materials (e.g. case publications, case libraries, etc.) with HCPs
Share insights and best practices with internal teams
Continuous Improvement
Stay updated on the latest advancements in relevant technology and surgical techniques
Participate in ongoing training and professional development opportunities to enhance skills and knowledge
Contribute to the continuous improvement of training programs and technical support processes
Required Qualifications:
Bachelor’s degree in a related field (e.g., Biomedical Engineering, Nursing, or a related healthcare discipline)
5+ years of experience in a clinical or medical device environment, with a focus on physician training and OR technical product support
Willingness to travel extensively to provide on-site technical support - Assigned to a district but will also cover educational opportunities at society meetings, trade shows, new hire sales training, and other customer events
Preferred Qualifications:
Advanced degree or certification in a relevant field
Experience with product launch and market introduction of medical devices
Proven track record of successful physician training and/or case coverage
Strong understanding of surgical procedures and medical device technology
Confidence to provide physician constructive feedback to improve performance
Excellent communication and presentation skills
Ability to work independently and collaborate with cross-functional partners to assess and address barriers to full adoption
Ability to manage change in a way that reduces the concern experienced by others
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.