Sales Training Manager Home Infusion Services
Vital Care Infusion Services
On-site
Nashville, Tennessee, United States
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
- Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
- Paid time off, personal days, and company-paid holidays.
- Paid Paternal Leave.
- Volunteerism Days off.
- Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
- 401(k) matching and tuition reimbursement.
- Employee assistance programs include mental health, financial and legal.
- Rewards programs offered by our medical carrier.
- Professional development and growth opportunities.
- Employee Referral Program.
Job Summary:
Vital Care is seeking a strategic and hands-on Sales Training Manager with a strong background in CRM systems—preferably Trella Health—to lead the development and execution of training programs for our salesforce across the national franchise network. This role is critical to empowering Account Executives and sales leaders with the tools, insights, and techniques needed to drive growth in home infusion therapy, with a focus on Immunoglobulin (IG), Specialty, and Chronic Care services.
Duties/Responsibilities:
Sales Training & Development
- Design and deliver onboarding and ongoing training programs for new and existing Account Executives and Sales Leaders.
- Develop content focused on home infusion sales strategies, territory development, payer navigation, physician engagement, and disease-specific education (IG, TPN, antibiotics, etc.).
- Facilitate in-person and virtual training sessions, including role plays, coaching, and performance assessments.
- Customize training to reflect local market dynamics and franchise-specific needs.
CRM Enablement (Trella Preferred)
- Act as the CRM champion across the sales organization, ensuring effective usage of Trella Health (or equivalent CRM).
- Train and support reps on referral source targeting, market opportunity analysis, and CRM-driven sales planning.
- Build job aids, dashboards, and usage guides that align CRM analytics with sales behaviors and KPIs.
- Work closely with IT/CRM vendor partners to ensure optimal system setup and adoption.
Performance Optimization
- Monitor sales metrics to identify training opportunities and effectiveness.
- Partner with leadership to align training initiatives with national growth goals and local franchise performance.
- Provide individual coaching support to underperforming reps or new hires.
Required Skills/Abilities:
- Excellent presentation, facilitation, and coaching skills.
- Strong project management and instructional design skills.
- Ability to translate data and analytics into actionable sales insights.
Education and Experience:
- Bachelor’s degree in Business, Education, Healthcare Administration, or related field.
- 5+ years of experience in sales training, sales enablement, or field sales management.
- Strong background in healthcare sales, preferably in home infusion, specialty pharmacy, or related services.
Preferred
- Proven expertise with CRM systems (Trella Health preferred). Experience working with franchised or multi-location healthcare organizations.
- Deep knowledge of payer mix, prescriber dynamics, and referral workflows in home infusion.
- Certification in instructional design, adult learning, or CRM administration is a plus.
Physical Requirements:
- Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
- Keyboarding: Frequent use of a keyboard for typing and data entry.
- Reaching: Occasionally reaching for items such as files, documents, or office supplies.
- Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
- Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time.