Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members.
Our partner clinic
As a Cosmetic Concierge, you will play a pivotal role in driving sales, delivering exceptional customer service, and promoting our range of services offered. Your passion for cosmetics and your ability to connect with customers will be essential in creating memorable patient experiences. This role is a mixture of working at our front desk reception, working and managing the lead pipeline to drive new business, and assisting where opportunity arises in the clinic.
Key Responsibilities:
Sales Generation:
Manage and qualify incoming leads from various sources, such as email, phone, and online channels
Develop a deep understanding of AboutSkin services, promotions, and skincare products, effectively communicating their value to potential patients
Maintain accurate records of lead interactions and follow-ups in CRM systems
Continuously optimize lead qualification processes to increase efficiency and effectiveness
Collaborate with marketing and sales teams to identify opportunities for improving lead generation efforts
Monitor and analyze lead conversion rates, using data to inform strategies for improvement
Contribute to the creation and refinement of lead management best practices, tools, and resources
Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions
Product Education: Stay up to date with the latest beauty trends, product launches, and industry developments. Share your knowledge with customers and colleagues to enhance the overall experience
Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference
Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products
Sales Reporting: Accurately record sales transactions, update customer profiles, and assist in compiling sales reports as required
Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment
Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality
Hygiene and Sanitation: Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace
Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc
Additional Responsibilities:
Utilize cancellation list to fill openings in schedule and get patients in sooner
Work incoming phone, walk-in, and web leads according to a specific campaign ensuring that all leads are worked appropriately while maintaining appropriate lead conversions
Answer high volume of daily calls and return voicemails in a timely manner
Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended products, and tracking closure rates
Obtain any necessary treatment records from previous office prior to patient appointment
Add patients to recall if not scheduled at check-out
Knowledgeable and able to credential physicians, providers, and clinic
Provide information and answer questions regarding all cosmetic procedures & products
Schedule appointments, check in appointments and ring out appointments
Collect deposits and payment for procedures and product purchases
Exercises problem-solving and conflict resolution skills when dealing with patients
Ensures the patient feels welcome to the practice
Empathetic with patients’ needs and concerns
Assists in general office duties and other duties as required
Establish relationships with local businesses and work to develop a program to benefit both businesses and create opportunities for mutual exchange
Other clinic duties to drive operational efficiency and customer service as needed
Qualifications and Requirements:
Passion for Cosmetics: Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends
Customer-Centric Approach: Friendly, approachable, and dedicated to delivering exceptional customer service
Communication Skills: Excellent communication skills to effectively interact with customers and provide product information in a clear and engaging manner
Sales Abilities: Basic sales skills with the willingness to learn and improve over time. Prior sales experience is a plus
Product Knowledge: Familiarity with a variety of cosmetic and skincare products. Training or certifications in beauty-related fields are advantageous
Attention to Detail: Ability to ensure accurate product placement, pricing, and inventory management
Team Player: Willingness to collaborate and support colleagues to achieve shared goals
Adaptability: Flexibility to work in a fast-paced retail environment, including weekends, holidays, and special events
Computer Proficiency: Basic computer skills to navigate point-of-sale systems and assist with basic administrative tasks
Ability to Multi-task: Be able to manage multiple tasks efficiently
Cosmetic perks include discounts on treatments and procedures
Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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